Legal · Grievance Redressal
Grievance Redressal
The escalation process for resolving complaints. Investors are entitled to make a complaint in writing, orally, or telephonically.
Grievance Escalation Matrix
It is mandatory for investors to take up the matter directly with Merisis Advisors before approaching regulatory bodies. We endeavour to resolve all complaints within 21 calendar days.
First point of contact for all complaints
Working hours: Mon–Fri, 9:00 am–6:00 pm IST. Resolution target: 21 calendar days. Phone pending confirmation.
If not resolved at Level 1
Escalate if complaint is not resolved to your satisfaction within 21 days.
If not resolved within 30 days of lodging with us
Complaint must be lodged on SCORES within 1 year from the date of cause of action. SEBI Helpline: 1800 266 7575 / 1800 22 7575
Online Dispute Resolution, final escalation
Available when the complaint is not pending before any arbitral process, court, tribunal or consumer forum.
If the investor is not satisfied with the extent of redressal, there is a one-time option for "review" on SCORES, exercisable within 15 days from the date of closure of the complaint.
Filing and Escalating a Complaint
Last updated: June 2026
How to raise a complaint
You may raise a complaint in writing, by email, by telephone or in person. We acknowledge every complaint and record it in our complaints register.
What to include
- ·Your name, and your client or folio number if you are an existing client
- ·The product or service the complaint relates to, whether portfolio management or the fund
- ·What happened, with dates
- ·What outcome you are seeking
- ·Copies of any relevant statements or correspondence
Our timelines
We acknowledge receipt within 3 working days. We aim to resolve complaints within 21 calendar days of receipt. Where a complaint needs longer, we write to you explaining why and give a revised date.
Escalating to SEBI
If you are not satisfied with our response, or if you have not heard from us within 30 days, you may lodge the complaint with SEBI on the SCORES portal at scores.sebi.gov.in. A complaint must be lodged on SCORES within one year of the cause of action. SEBI helpline: 1800 266 7575 or 1800 22 7575.
Online Dispute Resolution
If a complaint is not resolved through SCORES, you may refer the dispute to the Online Dispute Resolution portal at smartodr.in. ODR is available where the dispute is not already pending before an arbitral tribunal, court, or consumer forum.
Review on SCORES
Where redressal on SCORES does not satisfy you, there is a one-time option to seek a review, exercisable within 15 days of the complaint being closed.
Complaints data
Complaints data is published on this website and updated in the format prescribed by SEBI. See the Complaints Data page for monthly and annual disposal figures.
Contact
Merisis Advisors Private Limited. SEBI Portfolio Manager INP000006846. SEBI Category I Alternative Investment Fund IN/AIF1/21-22/0902. Working hours: Monday to Friday, 9:00 am to 6:00 pm IST, excluding public holidays.